Service Sales Manager
Role Overview
The Service Sales Manager, Service Solutions is responsible for growing recurring and project-based service revenue by converting installed-base opportunities into commercially sound, operationally executable customer commitments. This role owns the commercial lifecycle for established service offerings and leads customer-facing commercial development of non-standard commissioning, retrofit, and corrective-service opportunities.
Safety & Operational Philosophy
Safety, procedural discipline, and operational integrity govern every customer commitment. This role gathers requirements, engages appropriate technical and operational reviewers, and converts approved technical direction into complete customer offers. The position does not independently determine technical feasibility or commit the organization beyond approved scope, pricing, and execution capability.
Key Responsibilities & Accountabilities
Revenue Growth
Grow established service revenue through maintenance agreements, renewals, parts sales, corrective work, and approved service offerings.
KPIs: Revenue growth, conversion rates, renewal rates.
Installed Base Management
Manage the commercial lifecycle of the installed base from post-commissioning conversion through contract renewal.
KPIs: Service conversion, customer retention.
Opportunity Development
Lead commercial development of non-standard opportunities by gathering requirements, identifying risks, and engaging appropriate reviewers.
KPIs: Qualified pipeline, win rate.
Cross-Functional Coordination
Coordinate technical and operational reviews with:
Regional Managers for commissioning coverage and exceptions.
Offer Engineering for retrofit feasibility assessments.
KPIs: Review cycle time, order quality.
Proposal Development
Develop executable customer proposals with clearly defined scope, assumptions, exclusions, pricing, terms, and scheduling considerations.
KPIs: Proposal quality, margin adherence.
CRM & Forecasting
Maintain CRM discipline, pipeline management, forecasting, renewal tracking, and performance analysis against revenue and margin targets.
KPIs: Forecast accuracy, CRM data quality.
Customer Relationship Management
Serve as a trusted customer representative, managing expectations and coordinating internal stakeholders when requirements impact delivery risk or planning.
KPIs: Customer responsiveness, customer satisfaction.
Continuous Improvement
Identify installed-base trends, service offering gaps, and quoting process improvements.
Provide feedback to Service, Operations, Engineering, Product Management, and Leadership teams.
KPIs: Improvement actions adopted.
Required Qualifications, Experience & Skills
Bachelor's degree in Business, Engineering, Technical Sales, or a related field preferred.
Equivalent experience will be considered.
5+ years of progressively responsible experience in:
Sales
Account Management
Technical Service
Commercial Operations
Experience selling:
Service contracts
Maintenance programs
Lifecycle services
Electrical equipment
Mission-critical infrastructure
Comparable technical solutions
Experience with CRM systems and commercial reporting tools.
Experience supporting technically complex sales opportunities involving cross-functional technical reviews strongly preferred.
Skills & Competencies
Ability to develop commercial solutions from customer requirements and approved technical input.
Strong commercial judgment balancing customer needs, revenue opportunities, margin objectives, execution risk, and long-term value.
Ability to distinguish standard offerings from non-standard requirements and engage technical resources appropriately.
Working knowledge of:
Mission-critical power systems
Service delivery models
Installed-base lifecycle management
Related technical infrastructure
Strong written and verbal communication skills.
Excellent organizational skills in:
Pipeline management
CRM utilization
Forecasting
Follow-through and execution
Proficiency with:
Microsoft Office Suite
CRM platforms
Quoting systems
Reporting tools
Full Job Posting
About the Role
The Service Sales Manager, Service Solutions is responsible for growing recurring and project-based service revenue by converting installed-base opportunities into commercially sound, operationally executable customer commitments. This role owns the commercial lifecycle for established service offerings and leads customer-facing commercial development of non-standard commissioning, retrofit, and corrective-service opportunities.
Safety & Operational Philosophy
Safety, procedural discipline, and operational integrity govern every customer commitment. This role gathers requirements, engages appropriate technical and operational reviewers, and converts approved technical direction into complete customer offers. The position does not independently determine technical feasibility or commit the organization beyond approved scope, pricing, and execution capability.
Key Responsibilities & Accountabilities
Revenue Growth
Grow established service revenue through maintenance agreements, renewals, parts sales, corrective work, and approved service offerings.
KPIs: Revenue growth, conversion rates, renewal rates.
Installed Base Management
Manage the commercial lifecycle of the installed base from post-commissioning conversion through contract renewal.
KPIs: Service conversion, customer retention.
Opportunity Development
Lead commercial development of non-standard opportunities by gathering requirements, identifying risks, and engaging appropriate reviewers.
KPIs: Qualified pipeline, win rate.
Cross-Functional Coordination
Coordinate technical and operational reviews with:
Regional Managers for commissioning coverage and exceptions.
Offer Engineering for retrofit feasibility assessments.
KPIs: Review cycle time, order quality.
Proposal Development
Develop executable customer proposals with clearly defined scope, assumptions, exclusions, pricing, terms, and scheduling considerations.
KPIs: Proposal quality, margin adherence.
CRM & Forecasting
Maintain CRM discipline, pipeline management, forecasting, renewal tracking, and performance analysis against revenue and margin targets.
KPIs: Forecast accuracy, CRM data quality.
Customer Relationship Management
Serve as a trusted customer representative, managing expectations and coordinating internal stakeholders when requirements impact delivery risk or planning.
KPIs: Customer responsiveness, customer satisfaction.
Continuous Improvement
Identify installed-base trends, service offering gaps, and quoting process improvements.
Provide feedback to Service, Operations, Engineering, Product Management, and Leadership teams.
KPIs: Improvement actions adopted.
Required Qualifications, Experience & Skills
Bachelor's degree in Business, Engineering, Technical Sales, or a related field preferred.
Equivalent experience will be considered.
5+ years of progressively responsible experience in:
Sales
Account Management
Technical Service
Commercial Operations
Experience selling:
Service contracts
Maintenance programs
Lifecycle services
Electrical equipment
Mission-critical infrastructure
Comparable technical solutions
Experience with CRM systems and commercial reporting tools.
Experience supporting technically complex sales opportunities involving cross-functional technical reviews strongly preferred.
Skills & Competencies
Ability to develop commercial solutions from customer requirements and approved technical input.
Strong commercial judgment balancing customer needs, revenue opportunities, margin objectives, execution risk, and long-term value.
Ability to distinguish standard offerings from non-standard requirements and engage technical resources appropriately.
Working knowledge of:
Mission-critical power systems
Service delivery models
Installed-base lifecycle management
Related technical infrastructure
Strong written and verbal communication skills.
Excellent organizational skills in:
Pipeline management
CRM utilization
Forecasting
Follow-through and execution
Proficiency with:
Microsoft Office Suite
CRM platforms
Quoting systems
Reporting tools
Additional Requirements
- Individual contributor role (no direct reports).
- Valid, unrestricted driver's license and reliable transportation.
- Valid passport with ability to travel domestically and internationally, including Canada and Europe.
- Ability to travel regularly for customer meetings, training, sales meetings, and company events.
- Ability to work effectively from a remote office environment.
- Pricing and discounting authority exercised in accordance with company approval policies and margin requirements.
- Physical Requirements
- Mobility
- Ability to move safely and independently throughout customer, manufacturing, warehouse, and office environments, including:
- Electrical rooms
- Data centers
- Industrial facilities
- Battery energy storage environments
- Stationary Work
- Ability to remain stationary for extended periods while:
- Conducting meetings
- Reviewing technical documentation
- Developing proposals
- Using computer systems
- Completing administrative work
- Manual Dexterity
- Ability to use computers, mobile devices, and standard office equipment.
- Lifting Requirements
- Ability to lift and carry up to 50 pounds occasionally.
- Visual & Auditory Requirements
- Ability to:
- Read technical drawings and specifications
- Review quotations and documentation
- Use computer systems effectively
- Communicate in person, via phone, and through virtual meeting platforms
- Travel
- Regular domestic and international travel required.
- Compensation
- $115,000 - $125,000
- #LI-YZW
- Equal Opportunity & Accommodation Statement
- Reasonable accommodations are available upon request to support candidates with disabilities throughout all stages of the recruitment process.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
- All applications are reviewed directly by the Socomec North America Talent Acquisition team and other human reviewers. No automated or AI-based systems are used in the application review process.
- We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
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