SERVICE PRODUCT OWNER - DIGITAL ONBOARDING
Skills
About This Role
1. Product Roadmap & Vision
- Define and own a clear product roadmap for the digital onboarding suite, aligned with the bank's retail strategy and AI-led transformation agenda
- Collaborate with senior stakeholders to establish product vision, quarterly goals, and release milestones
- Prioritize the product backlog based on business value, compliance requirements, technical feasibility, and customer impact
- Balance competing demands across UX, technology constraints, regulatory timelines, and business OKRs
2. Agile Delivery & Ceremonies
- Lead and facilitate all Agile ceremonies: sprint planning, daily standups, backlog refinement, sprint review, and retrospectives
- Partner with Engineering Leads and Scrum Masters to ensure sprint capacity and velocity are managed effectively
- Drive rigorous backlog refinement stories must be clearly defined, acceptance criteria unambiguous, and dependencies resolved before sprint entry
- Manage delivery risks, blockers, and escalations; maintain transparency through Jira and reporting dashboards
- 3.
Definition & Product Specification
- Translate complex business and regulatory needs into structured user stories, epics, and acceptance criteria
- Conduct gap analysis between current-state onboarding journeys and target-state digital experiences
- Lead stakeholder workshops and brainstorming sessions to surface requirements and validate proposed solutions
- Produce clear, actionable product documentation that engineering teams can build from without reliance on a separate BA function
4. Compliance, KYC & Onboarding Domain
- In-depth understanding of retail onboarding workflows: KYC, AML, CDD, identity verification, account opening, and servicing journeys
- Ensure all product decisions account for CBUAE regulations, internal compliance policies, and risk frameworks
- Partner with Compliance and Risk teams to embed regulatory controls into product design without degrading customer experience
- Champion automation of compliance-heavy processes through intelligent workflows and AI-assisted decisioning
5. Stakeholder Management
- Serve as the single point of accountability for product delivery own the narrative with business sponsors, technology teams, and senior leadership
- Communicate product updates, risk flags, and roadmap changes clearly to VP and C-level stakeholders
- Manage expectations and resolve conflicts across Branch Operations, Compliance, Digital, IT, and third-party vendors
6. User-Centric Design & Experience
- Conduct user research and journey mapping to identify onboarding friction points and conversion drop-offs
- Advocate for UX best practices across all digital touchpoints mobile, web, and branch-assisted journeys
- Collaborate with UX/UI designers (Figma-based workflows) to validate wireframes and prototypes against product requirements
- Own post-launch performance monitoring and drive iterative improvement based on data and user feedback
7. Technology Enablement & AI
- Maintain strong technical understanding of how systems enable product outcomes APIs, core banking integrations, CRM platforms, and third-party services
- Actively contribute to the AI-first roadmap: identify automation, ML, and AI use cases within onboarding and servicing journeys
- Partner with architecture and engineering on system design decisions feasibility and scalability of proposed solutions
- Own SIT, UAT, and production rollout phases with clear go/no-go governance and sign-off accountability
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