Service Point Advisor

Overview

Your Tasks

• Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
• Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer.

Qualifications

• Your Profile:* Proven ability to work under pressure in a fast paced, time sensitive environment.
• Sound educational background with knowledge of the Service Industry, an added advantage.
• Good oral and written communication skills.
• Tolerance for stress in a fast-paced working environment.
• Able to work on a flexible schedule.
• Adheres to policies and procedures.
• Possesses good relationship building and interpersonal skills.
• Ability to effectively contribute as a team member as part of a busy team.

Our Offer

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program
• Do you see a personal challenge in these versatile and responsible tasks?
• Then apply now!
• We look forward to receiving your application!