Service Plus Operator
Skills
About This Role
Job Scope
The Service Plus Operator is responsible for handling all incoming guest calls and service requests, ensuring efficient communication between guests and hotel departments.
The role ensures that guest requests are accurately recorded, promptly dispatched, and completed to the highest service standards.
Main Duties and Responsibilities
- Answer incoming calls in a professional and courteous manner.
- Handle guest inquiries regarding hotel services, facilities, and amenities.
- Record and dispatch guest service requests to the appropriate departments.
- Monitor the progress of guest requests to ensure timely completion.
- Maintain accurate records of all guest requests in the system.
- Coordinate with housekeeping, engineering, and other departments to fulfill guest requests.
- Provide information about hotel services, restaurants, and facilities.
- Handle wake-up calls and ensure they are delivered accurately and on time.
- Assist guests with general information and support requests.
- Ensure all guest communications are handled efficiently and professionally.
- Maintain confidentiality of guest information and records.
- Report any guest complaints or operational issues to the supervisor or manager.
- Follow hotel policies, procedures, and service standards at all times.
- Maintain a professional tone and telephone etiquette in all communications.
- Support the front office team during peak operational periods.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Service Plus Team Leader - Luxury Hotel KAFD
Adeera Hotel group · Riyadh
Supervise Service Plus operations, ensure guest satisfaction, handle complaints, and maintain service standards while training staff in hospitality management.
Skills
2 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required