Service Operations Supervisor - HVAC

Daikin Middle East & Africa is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology.

The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA).

To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries.

It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK.

Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come.

And all this can only be achieved because of our People.

The Service Operations Supervisor – HVAC is based in Riyadh and is responsible for overseeing field service operations, providing technical support to Technicians, and ensuring safe, efficient, and high-quality service delivery.

The role supports manpower and job planning, technician development, field escalations, and achievement of service KPIs.

How You Will Make an Impact Attend and resolve field escalations, providing technical support to Technicians and working with the BOM when required.

Evaluate Technician field performance through site visits, mentoring, and technical coaching.

Plan and assign Technician jobs on a daily and weekly basis based on job demand, manpower availability, and priorities.

Monitor pending jobs, service tickets, and required parts to ensure timely job completion and proper escalation of delays.

Conduct regular audits of service vehicles, tools, Technician grooming, uniforms, PPE, safety compliance, licenses, and Iqama.

Support and control the onboarding of newly joined Technicians, including technical briefings, procedures, uniforms, claims, and other operational requirements.

Conduct Technician performance reviews and evaluations in coordination with the BOM.

Provide technical expertise on VRV/DX and Applied systems, including installation, equipment selection, drawings, troubleshooting, pre-commissioning, commissioning, and start-up.

Ensure Technicians follow proper Daikin installation and commissioning standards, including piping, wiring, pressure testing, airflow, ducting, settings, and start-up procedures.

Attend customer, consultant, and subcontractor site meetings when technical or service escalations occur.

Prepare technical reports and site findings for customers, consultants, and contractors, and follow up to ensure corrective actions are completed.

Provide on-site and classroom training on product installation, commissioning, and service procedures.

Drive achievement of service KPIs, including Utilization, WIP, Efficiency, Same-Day Dispatch Rate, 3-Day Completion Rate, and First Time-Fix Rate.

What You Need to Succeed Minimum 5 years of experience as a Senior Technician, with a Diploma or Certificate in Air Conditioning, Refrigeration, or a related field.

Minimum 5 years of HVAC experience with strong hands-on knowledge of VRV/DX or Applied systems.

Strong technical, analytical, troubleshooting, and problem-solving skills.

Good leadership and communication skills, with the ability to manage and develop Technicians and communicate effectively with customers and contractors.

Proven experience in managing service operations and KPIs.

Good written and spoken English.

Knowledge of Daikin operational procedures for VRV/DX/Applied systems.

Valid local driving license.

with Daikin or an equivalent Japanese/American HVAC manufacturer is preferred.

Good working knowledge of Microsoft Office.

Good climate starts with people Our employees are the beating heart of our company.

At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement.

Together, we create our top-quality solutions by empowering talented teams.

You will get plenty of opportunities to learn and grow.

We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve.

Good climate starts with people.