Service Operations Manager

Service Operations Manager – Data Center Technologies

Lead the Team That Keeps Mission-Critical Data Centers Running

About Munters

What You’ll Do

What We’re Looking For

Why Join Munters?

Ready to Lead?

Qualifications

• 10+ years of experience in HVAC service or a related field.
• At least 5 years of supervisory or management experience.
• Strong knowledge of HVAC systems, service operations, and maintenance practices.
• Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
• Experience with budgeting, financial reporting, operational metrics, and process improvement.
• Strong organizational, communication, and problem-solving skills.
• HVAC certifications or licensures are highly desirable.
• Ability to travel up to 75% and support emergency service escalations as needed.
• Why Join Munters?
• Performance-based commission
• Medical, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• Employee referral bonuses
• The opportunity to lead a team supporting the rapidly growing data center industry
• Ready to Lead?
• If you’re passionate about service excellence, team development, and operational performance, we’d love to hear from you!
• Apply today to explore your next opportunity with Munters.
• Munters is an Equal Opportunity Employer. All offers are contingent upon applicable pre-employment background checks and drug screening.

Preferred Qualifications

• High school diploma or equivalent required; a bachelor’s degree in business, engineering, management, or a related field is preferred.

Responsibilities

• Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
• Oversee daily service operations, including scheduling, dispatching, work orders, and resource planning.
• Build strong customer relationships and resolve escalated service issues.
• Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
• Manage budgets, labor costs, service inventory, and operational reporting.
• Partner with third-party contractors and vendors to deliver high-quality service.
• Improve processes to increase efficiency, reduce response times, and enhance customer experience.
• Promote a strong safety culture and ensure compliance with company policies, customer requirements, and industry standards.
• Travel up to 75% to support field teams, visit customers, and oversee service operations.
• 10+ years of experience in HVAC service or a related field.
• At least 5 years of supervisory or management experience.
• Strong knowledge of HVAC systems, service operations, and maintenance practices.
• Proven ability to lead teams, manage customer relationships, and resolve complex service issues.
• Experience with budgeting, financial reporting, operational metrics, and process improvement.
• Strong organizational, communication, and problem-solving skills.
• High school diploma or equivalent required; a bachelor’s degree in business, engineering, management, or a related field is preferred.
• HVAC certifications or licensures are highly desirable.
• Ability to travel up to 75% and support emergency service escalations as needed.
• Performance-based commission
• Medical, dental, and vision insurance
• 401(k)
• Paid time off (PTO)
• Employee referral bonuses
• The opportunity to lead a team supporting the rapidly growing data center industry
• If you’re passionate about service excellence, team development, and operational performance, we’d love to hear from you!
• Apply today to explore your next opportunity with Munters.
• Munters is an Equal Opportunity Employer. All offers are contingent upon applicable pre-employment background checks and drug screening.