Service Operations Coordinator

Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.

Gather complete and actionable information by asking thoughtful, direct questions.

Manage multiple service events simultaneously while maintaining quality and responsiveness.

Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.

Support customers with empathy and composure, especially in time-sensitive or high-impact situations.

Proactively monitor open work and follow up to prevent delays or escalations.

Maintain thorough, accurate documentation that meets quality and compliance expectations.

Navigate complex service scenarios with sound judgement and a solution-oriented mindset.

Contribute to a team culture on reliability, trust, and shared standards.

We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments

Highly reliable – you show up prepared, on time, and ready to own your work

Strong sense of urgency – you understand priorities and act decisively

Accountable – you take ownership of outcomes, not just tasks

Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders

Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments

Detail-oriented – you value accuracy, documentation, and doing things right

Self-directed – you manage your workload effectively without constant oversight

Team-oriented – you contribute to a collaborative, high-standard team

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

· WSJ: Bain Capital Private Equity Scoops Up PartsSource

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.