Service One Agent
Responsible for answering calls, assisting guests, handling requests, and coordinating with departments while possessing problem-solving skills and fluency in English.
Skills
About This Role
About the Job
An opportunity has arisen for
Front Office
to join
Jumeirah Jabal Omar
- .
- The main duties and responsibilities of this role:
- Answer all internal and external calls efficiently using the hotel s standard greeting and communication guidelines.
- Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
- Handle wake-up calls, emergency calls, and service requests accurately and promptly.
- Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
- Communicate clearly and effectively to support smooth internal operations.
- Support in handling guest complaints by providing accurate information and escalating issues when necessary.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Secondary Education.
- Fluent in English.
- Problem Solving and Decision-Making Skills.
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