service mapping consultant
Skills
About This Role
Experience
- Level: 5+ years
- Budget: 20000 - 25000 QAR per month
- Key Responsibilities
- Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.
- Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.
- Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.
- Continuously refine and improve service mapping processes to increase data accuracy and completeness.
- Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.
- Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).
- Provide support during incident and problem investigations by leveraging service maps for impact analysis.
- Develop and maintain documentation for service mapping processes, workflows, and best practices.
- Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.
- Stay updated with ITSM and service mapping trends, tools, and best practices.
• Required Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
- Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
- Strong understanding of CMDB structure, CI classes, and relationships.
- Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).
- Experience troubleshooting discovery probes, patterns, and integrations.
- Ability to analyze complex service dependencies and present clear visual service maps.
- Strong problem-solving skills with attention to detail.
- Excellent communication and collaboration skills.
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