Service Manager - Sydney

Monitoring labour productivity, profitability and branch performance

Partnering with the Regional Manager NSW to achieve revenue and customer satisfaction targets

Championing safety, quality and continuous improvement

Leading, coaching and supporting a team of HVAC Service Technicians

Managing a portfolio of customer accounts and deliver agreed service levels

Building trusted customer relationships and identify opportunities for additional service and project work

Reviewing quotations, job orders, timesheets, invoices and service documentation

The VAE Experience

Car allowance, plus a phone and laptop

Strong safety focus and mental health support and awareness

Annual performance and pay reviews

Professional Development and Career Progression

VAE-exclusive employee discounts, supporting you with your groceries, birthday and Christmas presents, and shopping, including Travel, Electronics, Retail, Dining and more; discounted health insurance and financial wellbeing programs

Employee Assistance Programs (EAP) for you and your immediate family

About You

You are safety focused, enjoy ownership, leading people and making a real impact on business performance. If that sounds like you, we'd love to hear from you.

You will also bring:

Experience within HVAC (preferred), mechanical services, facilities management or another technical service industry

A trade background is highly regarded, but we're equally interested in experienced service leaders who understand how to balance operational performance, customer relationships, and commercial outcomes

The right to live and work in Australia

A focus on safety, quality, accountability and team performance

Strong interest in developing team members

Competent project management skills

VAE Group is one of Australasia's largest commercial HVAC solutions companies with over 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time.

With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.

Diversity and Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.

If you're looking for a role where you can lead people, build strong customer relationships and make a genuine impact, we'd love to hear from you. Apply today and build your career with VAE.