Service Manager *PETROLEUM EXPERIENCE*

To provide leadership to the service team, and management skills necessary to achieve the goals established by our mission statement, core values, strategic intent, and financial plans. The service manager is responsible for helping ensure quality service to our customers by responding to calls within 24 hours and correcting the problem on the first trip.

Supervise service technicians

Develop and maintain on-going training program

Resolve customer concerns, problems, and complaints very quickly

Promote and use the Guardian Fueling Technologies unconditional guarantee in cases where the customer Is not 100% satisfied

Maintain customer service records

Assure that all Technicians are following directions set by customers (IVR compliance)

Take full advantage of the WennSoft/GP service module

Participate actively in weekly Service Manager calls

Ensure All OSHA and Guardian Fueling Technologies procedures are followed

Provide all personnel with safe work environment

Assume responsibility for recruiting, hiring, discipline, motivating, training, and retaining exemplary employees

Conduct Annual Reviews of each employee. (Keep raises within Budget pool)

Ensure That personnel are always in proper dress/uniforms and present a quality image to our customer and the general public.

Maintain proper inventory levels and inventory control on all trucks to support all service call needs on the first trip

Ensure that all equipment and vehicles are clean, safe, operational, and present the correct Guardian Fueling Technologies image

Maintain clean and organized storage of all tools and equipment

Develop and maintain department budget

Oversee the preparation of accurate service billing

Ensure customer portals are being maintained by the admin staff

Approve all service accounts payable in conjunction with the Guardian Finance Dept.

Handle all service accounts payable

File start-up reports with manufacture

File reports with state and local government

Schedule customer training

Solicit service contracts and service opportunities

Schedule and support construction in start-ups

Perform projects management duties for service projects

Assist salesman with equipment questions

Administer service related programs with vendors

V. Promotion of Guardian Fueling Technologies mission statement, strategic intent, branch business plan, and company policies.

Continually communicate to department members

Ensure that GFT is an exemplary corporate citizen

Set the standards for quality and customer satisfaction in the marketplace

Sales growth

Gross margin (budget)

Total expenses

Net income

Labor hours paid to labor hours billed

Ensure technicians efficiency is 95% or better

This position requires lifting, standing, walking, working flexible hours, driving a company vehicle (clean MVR required), passing a drug test, and criminal background check. This position requires presence within the branch in order to facilitate the essential duties of the role, and to serve as a present member of branch leadership.