Service Manager
Key Skills for This Role
Full Job Posting
ROLES AND RESPONSIBILITIES
- Partners closely with Store Manager to interview, select and train all service technicians utilizing their technical expertise on ensuring knowledge, skills and experiences align with the needs of the business and role definitions
- In partnership with the Store Manager, evaluates knowledge, skills and performance of all technicians; makes recommendations regarding development, promotions, merit, discipline, etc.
- Manages and drives store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency
- Oversees and assigns daily work orders including time, tools, materials and equipment needed
- Provides technical expertise and diagnosis for general and complex service requests for all make and model vehicles
- Suggests and provides technical training to ensure constant skill improvement and enhancement for all service technician levels
- Oversees the safe operations and proper workings of all tools and equipment in the shop; upon budget approval orders necessary replacements or repairs when needed
- Ensure adherence to company policies, procedures, and safety standards at all times
- Maintains high standards for store cleanliness, organization, and inventory management.
- Analyze financial and operational data to identify trends and implement improvement plans for underperforming stores.
- Ensure consistent delivery of exceptional customer service and resolve escalated concerns promptly
- Manages inventory needs of the shop including tools, materials, equipment needed to ensure smooth operations
- Leads a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager
- Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands
- Performs other position duties as directed by leadership
SUCCESS FACTORS:
A strong belief in safety- Being Safe 100% of the time is the expectation
Alignment with company mission, vision, and values
Strong work ethic with a commitment to results
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution oriented
Self-motivated, goal- oriented, and driven to accomplish department goals
Strong critical thinker with a high level of attention to detail
Highly-customer centric and master relationship builder
Proficient in Microsoft Office (Outlook, Teams, Etc.)
Proficient in Point of Sales systems (VAST) strongly preferred
WORK ENVIRONMENT:
Frequent exposure to varying temperatures due to the nature of the work and shop conditions
Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)
See attached for a complete list of physical demands required for this position
EXPERIENCE AND EDUCATION:
5+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required
Previous experience managing a technicians strongly preferred
Strong technical acumen of automotive repair standards, tools, processes, etc.
Valid Drivers’ License Required
Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.
Signature Date
About Driven by Dobbs
Parent organization of Dobbs Tire and Conrad's Tire Express.
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