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greenhouse

Service Manager

Monroe Tractor
Henrietta, USA
Manager · 3+ years experience
Discovered 2 months ago

Full Job Posting

Qualifications

  • 3 years or more of leadership experience within the equipment or auto service industry is required.
  • Strong work ethic.
  • Superior communication skills.
  • A strong sense of urgency is required.
  • Customer service experience is required.
  • Confidence in working with Microsoft Office applications and learning new software programs.

Responsibilities

  • Demonstrate company core values in all interactions with customers, vendors, and associates.
  • Hire, train, develop, and motivate service department staff.
  • Ensure all necessary shop equipment is in proper repair and safe working condition.
  • Front-line customer contact who coordinates repairs and provides updates to the customer throughout the repair process.
  • Finalize customer work orders and prepare invoices.
  • All aspects of managing our service business and shop activities.
  • Prepares customer quotes, closes work orders, and communicates directly with customers.
  • Consistent interaction with our technicians and will be the direct contact on all service activities.
  • Maintaining customer relationships while increasing service business and must be able to deliver a high level of professional customer service.

Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account (Employer + Employee Contributions)
  • Accident & Disease Insurance
  • 401K Plan + Match
  • Competitive Paid time off Policy
  • Short/Long Term Disability
  • Annual Reviews
  • Bonus Incentive Plans
  • Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.
  • This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

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