Service Manager

We are seeking someone who is true leader, who can inspire a team, be accountable, respect and value relationships, give and receive feedback, but above all – someone who can live Multicap’s sole purpose in enhancing lives. Working on-site at our Emerald office.

Someone who will also bring:

Experience in providing services for people with disabilities, particularly those with high or complex needs

Experience in influential staff leadership and performance, including assessing recruitment needs, planning employment development plans, and performance management

Experience working within NDIS sector, developing Person-Centred-Plans within a positive behaviour framework

Knowledge of legislation and safe work practices, and a commitment to policies and procedures

Financial acumen and the ability to manage within a prescribed budget and provide advocacy where needed

Computer literate and proficient in the use of software and systems

Ability to prioritise a workload, and respond to emerging situations and appropriate deadlines

Experience HUB programs and community access (desirable)

Attractive Salary packaging including $15,900 packaging limit per FBT year (1 April- 31 March) and $2,550 per year for meals and entertainment expenses.

Employee discounts on groceries, fuel, shopping and everyday essentials.

Lead a dedicated team delivering meaningful disability support services

Join a trusted not-for-profit with 60+ years of community impact

Grow your leadership career in a supportive, values-driven culture

· A current QLD Driver’s Licence

· NDIS Worker Screening Clearance (Yellow Card)

· Working with Children Check (Blue card)

· NDIS Worker Orientation certificate completed. If you need to obtain: login to https://training.ndiscommission.gov.au

· CPR and First-Aid certificates

· Bachelor's degree in Behavioural Science, Community Services or Social Services highly desirable (or currently working towards).

Operating for over 60 years, Multicap Group are leaders in disability support and mental health services, providing individualised support, experiences, and opportunities for more than 8000 customers and clients across Queensland and northern New South Wales. We are growing and diversifying due to our commitment and sole purpose - the quality of life of people with disabilities and their families is enhanced by our support. Always empowering, Always respecting, Always connecting, Always creating. All ways. Always.

Operating for over 60 years, Multicap is one of the most highly regarded disability service providers in Queensland and northern New South Wales offering individual and group activities, supported employment, short-term accommodation (respite), social support and much more. Our sole purpose is to ensure that the quality of life of people living with disability and their families is enhanced by our support.