Service Manager (Access and DAT)
Role Overview
As Service Manager, you will take overall responsibility for the performance, quality and development of the Access and Discharge service.
You will lead a sizeable and multidisciplinary workforce, providing strong professional leadership to Team Managers and their teams, while ensuring services operate to consistently high standards of practice, safeguarding and governance.
You will work to strengthen and embed integrated and preventative pathways with health partners, Public Health, neighbourhood teams, the voluntary and community sector and other stakeholders, supporting effective access to services, promoting preventative approaches and enabling safe and timely hospital discharge.
Alongside this, you will manage significant resources, including a budget of approximately £10 million, ensuring financial sustainability while maintaining a clear focus on quality and outcomes.
The role combines strategic oversight with hands-on operational leadership.
You will help shape and deliver service change, transformation and continuous improvement activity that promotes inclusion, prevention, integration and improved resident outcomes.
About you
You will be an experienced leader within adult social care, bringing a strong understanding of statutory responsibilities, safeguarding and the wider legislative framework.
You will have a proven track record of leading large teams in complex and fast-paced environments, developing managers and fostering high-performing, accountable services.
You will be confident working in partnership across organisational boundaries, particularly with health colleagues, and able to influence and collaborate to deliver genuinely integrated care.
Your experience will include managing significant budgets and balancing demand, risk and quality to achieve sustainable service delivery.
Just as importantly, you will be committed to equality, diversity and inclusion, ensuring services reflect and respond to the communities we serve.
You will be comfortable leading change, driving innovation and continuous improvement while maintaining a strong focus on quality and outcomes.
Above all, you will share our values of Honesty, Equality, Ambition, Respect and Trust, and be motivated by making a real difference to the lives of Newham residents.
Key Skills for This Role
Full Job Posting
Company
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.
About London Borough of Newham
London local authority providing public services, housing, education, social care, and community support to Newham residents.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at London Borough of Newham
ESOL, Community Learning and Family Learning Sessional Tutors
, GBR
BSMI Officer
, GBR
BSMI Officer £42,492 - £45,123 per annum About Us Newham is a forward-looking and diverse borough, committed to delivering excellent services that meet the needs of its residents. As part of this, we are transforming how
Library Assistant
Stratford, GBR
Lettings Support Officer
Stratford, GBR
Occupational Therapist
, GBR
ESOL, Community Learning and Family Learning Sessional Tutors
, GBR
DDaT Commercial Officer
, GBR
BSMI Officer
, GBR
Digital Inclusion Coordinator
Stratford, GBR
Principal PH Intelligence Analyst
, GBR