Service Leadperson

Required:

At least six months of related experience in a similar role and environment.

Ability to speak, read, write, and comprehend English.

Keep safety as a priority in the work environment.

Ability to successfully complete a skills assessment. (eTRAIN test)

Valid driver’s license.

Excellent client service skills.

Own and maintain required personal tools.

Strongly Preferred:

At least five years heavy equipment technician experience, preferably in a dealership environment.

Caterpillar work experience.

2 years leadership experience with direct reports

Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, warranty claims procedures.

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate’s level of experience and skill.

1st Day Shift

Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees’ performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.

Directly supervises employees.

Prioritizes workflow and assign jobs to technicians.

Coordinates and schedules required work with other areas.

Communicates with clients as needed.

Operates within budgets, meeting standards for flat rates, bids, and estimates.

Conducts annual appraisals for assigned employees.

Controls repair job costs and keeps costs within budget.

Maintains records and data.

Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.

Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

High school diploma or General Education Degree (GED).

Current driver’s license.

Strong technical background required.

Completion of TRAIN test evaluation.

Must be able to communicate (speak, read, comprehend, write) in English.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.

The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.

Specific vision abilities required by this job include close, distance, and peripheral vision.

May be required to operate a forklift with appropriate certification(s).

This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.

The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.

The noise level in the work environment is usually loud.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [email protected] and let us know the nature of your request and your contact information.

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