Service Leader

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required. This work is conducted in a manner that supports sustainable profitability, continuously improves customer satisfaction, and advances the region’s strategic business objectives.

Health & Safety (H&S)

Ensure compliance with all safety and health guidelines for EI Field Team members

Organize and manage risk evaluation, prevention plans, and safety training

Monitor and coordinate the application of safety standards and safe working practices

Portfolio Compliance Fulfilment & Tracking

Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner

Ensure the execution and documentation of periodic safety inspections and corrective actions, including AHJ and consultant reports, for the responsible portfolio

Preventative Maintenance Fulfilment and Efficiency

Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio

Technical Support and MTBC Management

Support route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions

Monitor MTBC and take action to prevent sick units, seeking TFS support where required

OBR (Offer-Based Repairs) OiT & Execution

Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT)

Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets

Manage Major Repair Service Activities (where applicable)

Raise necessary major repair requests (RRs) with the Major Repair team

Where applicable, manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes

Coordinate Payroll KPIs

Process and drive efficient daily mechanic payroll accurately and in line with BDPs

Contract P&L Management

Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability

Customer Relationships & Satisfaction

Build and maintain strong customer relationships

Support customer satisfaction by managing and resolving escalations efficiently

Training & Development

Track and support the training and certification of EI mechanics

Ensure technical training plans are executed and adapted as needed

Repair Package & MOD Opportunities

Promote repair packages and identify opportunities for modernization (MOD)

Support the transition of repair opportunities to MOD sales

Financial Management

Oversee the management of material spend and manpower hours to ensure alignment with budget

EI Methods, Tools, and Processes

Fully utilize HQ-defined methods, tools, and processes, including FMC reporting tools

Monitor utilization of dedicated district Microsoft Teams channels

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Compensation The salary range for this position is $95,000 to $115,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.

In addition to base salary, this position is eligible for the applicable Bonus Incentive Program and/or Commission Plan, subject to the terms and eligibility requirements of the applicable program.

The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees, subject to plan terms and eligibility requirements.

Vacancy Disclosure This job posting is for an existing vacancy.

Artificial Intelligence in Recruitment We do not use artificial intelligence to screen, assess or select applicants for this position. All screening, assessment and selection decisions are made by authorized human personnel.

Work Authorization Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website. By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.