Service Leader - Catering
Role Overview
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for. Your responsibilities will include; Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required. Ensuring the team are delivering excellent customer service and brand excellence. Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times. Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
Ensuring the team are delivering excellent customer service and brand excellence.
Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
About You
Full Job Posting
About The Role
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for. Your responsibilities will include; Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required. Ensuring the team are delivering excellent customer service and brand excellence. Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times. Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
Ensuring the team are delivering excellent customer service and brand excellence.
Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.
About You
About You
We are looking for a Service Leader who has the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
About Us
About Us
At Westmorland we are family business that started in 1972 from our farm in Cumbria, which runs unique motorway service areas – Tebay, Gloucester and Cairn Lodge – based on no franchises but instead our own Farmshops and Kitchens. We also have Junction 38, a services dedicated to HGV drivers, Rheged, a meeting place, Cafe, Gallery and Cinema, and the Westmorland Hotel situated on the edge of the Lake District. We are proud to be connected to our place and that our family of colleagues share our values of Warmth, Graft and Courage. If you join our family it will be hard work at times but we offer a great range of benefits including generous discounts in our farmshops and kitchens, free meals when working on shift, generous holiday entitlements plus a paid day off for your birthday and more.
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About Westmorland Family
Family-owned UK motorway service operator running farmshops, kitchens, a hotel, truckstop and visitor centre for travellers.
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