Service Foreman
Full Job Posting
Description
Kenworth Northeast supplies the Northeast region with The World’s Best® heavy and medium-duty trucks and parts —and we’re hiring an experienced Shop Foreman to lead our service team in Buffalo, NY .
Why Work for Kenworth Northeast
We offer a strong benefits package designed to support your health, stability, and long-term growth, including:
Multiple medical plan options (employer subsidized)
Dental & vision plan options
Company paid + supplemental life insurance/AD&D
Short-term & long-term disability
Health Savings Account (company contribution)
401(k) with company match
Flexible Paid Time Off + 6 paid holidays/year
Employee Assistance Program
Paid training + opportunities for growth
Quarterly tool allowance + annual safety shoe program
Lead, mentor, and ensure quality repairs
Supervise and support Service Technicians
Assist with diagnosing mechanical issues and recommending repairs when needed
Ensure repairs are completed to safety and quality standards
Review completed work and perform road tests as needed
Help maintain a safe, clean, well-organized shop
Support service sales and customer satisfaction
Assist the Service Advisor with greeting customers, writing repair orders, and estimating repair costs within guidelines
Support warranty documentation and ensure warranty parts are handled correctly
Work with customers to support shop scheduling and pre-plan part requirements
Escalate customer concerns to the Service Manager so issues are resolved before delivery
Promote safe work habits
Encourage safe work practices and report safety concerns
Follow company safety policies and procedures
Training & Development
Stay current on warranty, technical updates, and leadership skills through ongoing training
Requirements
- High School Diploma or General Education degree (GED), and/or training or equivalent combination of education and experience.
- Minimum four years of experience in a dealership environment, including a proven service background and knowledge of warranties.
- Must have excellent communication, interpersonal skills, and customer service skills.
- Excellent leadership abilities and a positive, can-do attitude.
- CDL preferred but not required.
- Strong work ethic and commitment to the role.
- May occasionally be required to lift to 50 lbs.
- Must be able to bend, squat, and twist as needed. If needed or required, stand for extended periods; for example, 4-8 hours.
- If you're eager to roll up your sleeves and make a difference alongside a team that feels more like family, we're eager to welcome you. Apply today to learn more about what Kenworth has to offer you!
- “Providing the services our customers deserve. Delivering the satisfaction they expect."
- Kenworth Northeast is an Equal Opportunity Employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Keywords: Diesel Technician, Heavy Duty, Truck Technician, Tech, Heavy Equipment, Mechanic, Fleet Mechanic, Automotive, Kenworth
About Kenworth Northeast
Independently owned heavy- and medium-duty truck dealership serving fleets and owner-operators with sales, parts, and service.
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