Service Engineer - SCMS

Overview

• The opportunity
• As a Service Engineer, you will play a pivotal role in executing retrofit upgrades, system extensions, and modifications for Substation Automation systems and delivering Service Level Agreement (SLA) programs.
• You will lead assignments of low to high complexity, ensuring all site activities are completed efficiently, cost-effectively, and fully aligned with contractual obligations, quality standards, and safety requirements.
• How you’ll make an impact
• Represent the Service Engineering function in project and customer meetings, contributing to the development of project execution philosophies and plans, and ensuring their effective implementation.
• Serve as a key technical interface with customers, ensuring Hitachi Energy is consistently presented as a professional and trusted partner.
• Coordinate with customers and external entities to prepare project documents, execution schedules, acceptance criteria, resolve open items, and complete acceptance testing activities.
• Execute service engineering activities such as system integrations, factory testing and site implementations in accordance with approved processes to ensure on-time, on-quality, and on-cost delivery.
• Perform system modifications, extensions, and upgrades, including -Site Acceptance Testing (SAT), energization checks, and final system acceptance as required.
• Develop HMI configurations, and system databases according to project specifications.
• Prepare project documentation such as System Architecture, Signal Lists, Component Configuration Documents, Project schedules, FAT & SAT procedures, Method of Statement (MoS), Risk Assessments (RA), Site Visit Reports, Incident Reports, and Root Cause Analyses (RCA), in coordination with team leads and project managers.
• Ensure strict compliance with internal processes, external regulations, cybersecurity requirements, and safety protocols.
• Support continuous improvement by providing structured lessons learned, supporting claims (scope, cost, and time impacts), and enabling product and process enhancements.
• Contribute to the development of service activity estimates during tendering, helping define work scopes and collaborating with cross-functional teams to solve complex challenges.
• Manage external partners providing equipment or services, ensuring compliance with health, safety, and quality requirements.
• Take initiative to drive innovation, improve engineering solutions, and enhance customer value.
• Demonstrate Hitachi Energy’s core values of Safety and Integrity, taking personal responsibility for safe behavior and ethical decision-making while promoting a strong safety culture within the team and at customer sites.
• Perform real-time risk and opportunity assessments throughout project execution, identifying potential variations and supporting contract claim preparation.
• Provide timely reporting of contract issues, quality concerns, scheduling risks, and cost deviations, along with actionable recommendations.
• Your background
• Bachelor’s or master’s degree in electrical engineering, Power Systems, Automation, or a related field.
• 6–10 years of experience as an SCMS engineer with proven design, testing, and commissioning expertise.
• Strong command of Substation Automation Systems, including communication protocols such as IEC 101, IEC 104, IEC 61850, LON, SPA, Modbus, and others.
• Advanced proficiency with Hitachi Energy MicroSCADA and RTU systems, as well as IEDs from various manufacturers.
• Hands-on experience with engineering tools like MS Office, Visio, IET, ITT, PCM, MiCOM, DIGSI, and related applications.
• Solid understanding of substation control logic, interlocking schemes, and power system operational principles.
• Intermediate knowledge of OT cybersecurity standards, practices, solutions (Firewall, NIDS, WSUS, RADIUS Configuration) and testing methodologies.
• Excellent communication skills and proficiency in spoken and written English.
• Willingness to travel 100% to customer sites.