Service Engineer HP

About This Role

Job Core Function

Manages the maintenance, instalment, commissioning and overhauling of all existing and future HP indigo presses whether roll fed or sheet fed. Software System setup and configuration will equally be his responsibility. Remote support, as well as active sales and support of maintenance agreements are part of the engineer’s job description.

The Senior Service Engineer will actively be engaged in technical sales activities, promoting, convincing, recommending and configuring presses that fits the customer’s desired requirements. Liaising with HP Indigo Service team regarding support escalations. Responsible for handling the case from initial incident through to final the resolution. Compiling reports regarding product problems. Researching technical issues

The role equally consists of supporting print quality problems the customer may face.

Below are the essential duties and responsibilities, other duties may be assigned:

Duties and Functions

(this list is non-exhaustive and can include other tasks)

• Will manage the installation, maintenance and putting into operation of HP Indigo presses from cut sheet to web fed presses
• Will take care of the maintenance of HP Indigo Imaging equipment
• Will set up and run HP Indigo presses and files
• Sound knowledge of simple bindery operations
• Will troubleshoot and solve any problems on installed HP Indigo Presses
• Will perform and conduct troubleshooting, and routine maintenance on HP Indigo presses

Relationships:

Maintain a positive working relationship with department head, collaborate effectively with colleagues, and develop strong communication channels with both internal and external stakeholders to accomplish strategic objectives.

Responsibilities:

Supervision and/or Leadership Exercised : No

Knowledge, Skills and Abilities:

• Diploma or BE in Printing or equivalent through practical experience
• Use and understand computers with Windows and iOS (Apple) operating systems
• Strong troubleshooting and communication skills
• Exhibits a stable, positive and professional daily disposition. Be punctual and complete assigned tasks on time.
• Controls ego and presents a positive and professional team attitude with peers and the customers
• Presents requests in a timely, respectful and businesslike manner
• Acts promptly on all requests and exhibits and practices Team values
• Display high ethics, character and commitment to the business
• Continuing self-improvement through education and reading (read books, trade magazines and other materials that will improve effectiveness)
• In decision making, ensure that today’s solution to problems do not become tomorrow’s new problems.

Disclaimer Clause

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and

responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.