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Service Engineer (Exeter Area)

BDR Thermea Group
Remote, GBR
Full-time
Mid
Remote
Discovered 1 weeks ago
Communication

Full Job Posting

Requirements:

  • To be successful in this role, you will bring strong technical expertise, a customer-first mindset, and the ability to work independently in a field-based environment.
  • ACS Gas qualifications (CCN1, CENWAT, CKR1, HTR1 or equivalent) – essential.
  • Proven experience servicing and repairing domestic gas boilers and heating systems.
  • Fault-finding and diagnostic experience with strong problem-solving skills.
  • Full UK driving licence.
  • Strong understanding of health & safety and Gas Safe regulations.
  • Excellent customer service and communication skills.
  • Ability to work independently and manage your own workload effectively.
  • Basic IT literacy and confidence using digital job management systems.
  • Flexibility to travel within your designated region.
  • A positive, professional attitude, representing Baxi to the highest standard.
  • Our Benefits:
  • At Baxi, we recognise the vital role our Gas Engineers play in supporting our customers, so we offer a comprehensive package designed to reward performance, support wellbeing, and provide work-life balance.
  • No Sundays
  • Increase your earnings with monthly bonus, based on hitting your personal KPI’s
  • Additional Paid overtime when Required
  • Company Van (including for personal use) including Fuel Card, Tools and PPE
  • Industry leading support and Training
  • Bi-Monthly Breakfast meetings to share best practise
  • 25 days annual leave + option to purchase additional days
  • Access to Employee Benefits Hub, Health Plan, Unum, etc
  • PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
  • About BAXI: We're leading the energy transition to zero carbon, by offering complete residential and commercial heating and hot water solutions. As one team across the UK and Ireland, and with the backing of our global parent company, BDR Thermea Group, we work together with a collective knowledge and expertise that’s literally centuries in the making. We’re proud of our heritage, manufacturing in the UK since 1866, and we’re experienced in adapting to changing needs.
  • Whether you're joining us in the field or working at one of our established hub locations you’ll be part of a team that offers opportunities in a historically rich, British manufacturing company focused on sustainable, greener, and cleaner energy solutions.
  • Our Site locations:
  • Preston – Home to our Manufacturing since 1866 – Bamber Bridge – PR5 6FN Warwick – Home to our Commercial Services – Brook House – CV34 4LL
  • Specialties:
  • Domestic gas boilers, Commercial gas boilers, Hydrogen boilers, Electric hot water products, Gas fired water heaters for commercial applications, Commercial CHP, Heat pumps, Heat networks, Genuine spare parts, Service and maintenance of gas boilers, Smart controls, Heating solutions for newbuild, Specification support, Design service, Sustainable heating solutions, High efficiency boilers, ASHP, Heating solutions, and plantrooms
  • Our Approach: Baxi is an equal opportunities employer, and we do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
  • At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Preferred Qualifications

  • Increase your earnings with monthly bonus, based on hitting your personal KPI’s

Responsibilities

  • As a Baxi Gas Engineer, you will be responsible for delivering safe, efficient, and high-quality technical support across your region, ensuring an excellent customer experience at every touchpoint.
  • Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards.
  • Diagnose faults accurately and deliver first-time fixes wherever possible.
  • Commission new installations and ensure systems are set up for optimal performance and efficiency.
  • Complete all work in line with Gas Safe regulations and health & safety policies.
  • Manage your own daily schedule, prioritising workloads to meet service level agreements.
  • Provide technical advice and product support to customers, installers, and contractors.
  • Complete clear and accurate digital job reports and documentation.
  • Identify opportunities to improve customer satisfaction and promote appropriate service solutions.
  • Maintain company vehicle, tools, and equipment in good working order.
  • Represent Baxi professionally at all times, upholding brand values and standards.

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