Service Engineer
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Key skills for this role
About the Role
Job Brief:The scope of work for a Service Engineer involves installing, maintaining, and repairing equipment, troubleshoot issues ensuring efficiency, and compliance with safety.
Key Skills for This Role
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Overview
Job Brief:The scope of work for a Service Engineer involves installing, maintaining, and repairing equipment, troubleshoot issues ensuring efficiency, and compliance with safety standards.Description:
Preventive Maintenance
§ Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.
§ Ensure that all machines undergo scheduled preventive maintenance
Machine Installation
§ Installation of all the products trained on.
§ Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
§ Ensure proper installation of machines to prevent any issues for the customer.
Machine Breakdowns
§ Perform timely corrective actions in response to breakdown calls.
§ Coordinate the prompt delivery of received spare parts.
Sales
§ Promote and sell service contracts for various products managed.
§ Foster strong customer relationships.
§ Meet the annual revenue target.
Application
§ Provide support to Lab Technicians with any application-related tasks as required.
Trainings
§ Participate in training sessions as scheduled or required.
Administrative
- Ensure the timely submission of weekly reports.
- Assist the service coordinator in preparing Health Authority and Quality Control documentation for new installations.
- Maintain and update the instrument database.
- Collaborate with the Sales team to provide technical information and coordinate pre-installation site visits.
- Share relevant sales leads or information with the Sales team.
Reports
- Periodic Reporting to the Line Manager.
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