Service Engineer
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Key skills for this role
About the Role
Service Engineer - Fresher Job Objective:The function of the Service Team Lead is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, and customer support for ACG Inspection systems as required.
Key Skills for This Role
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Job Objective
- :The function of the Service Team Lead is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, and customer support for ACG Inspection systems as required
- .
- Primary responsibiliti
- esStrategic and planni
- ngPlanning of I&C, Service Calls & AMC in effective manner of all products, maintaining good service support in marke
- t.Function
- alCor
- e:
- Install new T&T & Inspection systems at customer place with complete validati
- on
- Provide on-site service for related T&T & Inspection syste
- ms
- Participate in Factory training course for Hardware and softwa
- re
- Must be willing and able to travel on a frequent basis, both domestically and internationally for service suppo
- rt
- Regular customer contacts to ensure maximum customer satisfacti
- on
- Perform training to customers, both internally and externally where need
- ed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, functional location), billing request confirmati
- on
- Actively promote and sell ACGI service products to our customers, improving the up-time of the application and maximizing ACGI sales results in addition to ensuring the highest level of customer satisfacti
- on
- Work in partnership with the sales teams to assist with sales revenue targets and revenue gro
- wtJob Descripti
- on
- Co-ordination with customer for effective issue resoluti
- on
- Maintaining system database (AMC/Warranty/Out of Warrant
- y)
- Maintaining of service reports on visit basis (AMC/Warranty/Out of Warrant
- y)People developme
- nt
- Custom
- er
Key Result Ar
- eas
- Understand customer requiremen
- ts.
- Effective communication/inter-personal ski
- lls
- Commitment to deliver on t
- im
- eE.Key Interfa
- cesInternal Interfa
- cesExternal Interfa
- ces
- Operati
- o
- ns
- Custo
- m
- er
- Partn
- ersJob Descript
- io
- nF.Competency Technical Competency – T Compass Leadership Competency – L Compass Competency Level Competency Le
- velInstallation and Commission
- ingExp
- ertCommunicat
- i
- on5Troubleshoot
- ingExp
- ertInnovat
- i
- on5Spare parts, Accessories and
AMCExp
ertProblem solv
i
ng5Customer Relations
hipExp
ertCorporate Etique
t
te5Saf
etyExp
ertCross functional team work
i
ng5Service Qual
ityExp
ertQuality and service Orientat
i
on5Product Knowle
dgeExp
ertDrive for consistent resu
l
ts5Mechanical Technol
ogyExp
ertAutomation technol
ogyExp
er
tG.
Education
al and Experience Requireme
ntsMinimum Requirem
entDesi
redLevel of Educat
ionB.
E.
Electron
icsB.
E.
Electron
icsExperie
nce1-2 ye
ars1 y
ear
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