Service Desk Technician I

Looking for a career where you love what you do and who you do it with?

You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace.

Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team?

Keep reading…

A day in the life…

Wondering what a day in the life of a full-time Service Desk Technician I at The Iowa Clinic might look like?

The Service Desk Technician I services as the primary intake point for all IT support requests for internal clinic staff across The Iowa Clinic locations.

This role is primarily onsite and hands‑on, supporting PC technology at clinic sites, with additional responsibility for phone‑based remote support and escalated ticket resolution.

• Provide front-line IT support to clinic staff via phone, walk-up support, email, and self-service requests.
• Troubleshoot and resolve hardware, software, workstation, printer, and Microsoft 365 issues.
• Support user access needs, including password resets, account management, and multi-factor authentication.
• Document, track, and resolve service requests while maintaining accurate ticket records.
• Escalate complex issues to appropriate IT teams and ensure thorough documentation for handoff.
• Create and maintain knowledge base articles to improve support efficiency and consistency.
• Collaborate with team members to identify recurring issues and enhance service delivery.
• Participate in an on-call rotation to provide after-hours support as needed.
• Deliver exceptional customer service and drive timely resolution of support requests.

• Associate or bachelor’s degree in IT or related field, or equivalent experience
• 0–2 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus.
• Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
• Experience with endpoint management tools (Intune, Automox, or similar)
• Proficiency with FreshService or comparable service desk platforms
• Preferred certifications: CompTIA A+ preferred.
• HDI Support Center Analyst or similar customer service certification also accepted

What’s in It for You

• Competitive 401(k) with employer match and profit sharing
• Employee incentives and rewards programs
• Training and professional development opportunities
• Health and wellness program with up to $350 per year in incentives
• Quarterly volunteer opportunities with local nonprofits
• Transparent communication through all‑employee meetings, team huddles, and feedback surveys
• A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities