Service Desk Technician
Input, process, and distribute work requests while ensuring adherence to security procedures and utilizing Maximo for reporting; requires customer service experience and advance.
Skills
About This Role
Overview
Input, process and distribute all work requests and equipment to appropriate repair shops.
Ensure established Key Control procedures are adhered to at all times, as well as end of day security procedures.
Provide reports and statistical data utilizing Maximo as requested.
Ensure customers have a valid DA Form 1687 on hand prior to providing any service.
Ensure the Work Order section is performing processes and procedures IAW the performance work statement (PWS), internal/external IOP s, Work Instructions, Army Regulations, DA Pamphlets, and local requirements.
Perform other duties and assignments as required.
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