Service Desk Technician

COMPANY PROFILE

Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Location: Acheson, AB

Hours of Work: Monday - Friday

JOB DUTIES

Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely

Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality

Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)

Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration

Provide end user orientation and guidance for operation of new software and computer equipment

Organize and schedule routine maintenance/upgrades, working with end user timelines

Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements

Respond to emergency situations afterhours on a rotational basis

Various other duties as requested by management

QUALIFICATIONS/SKILLS

Associate Degree or BScs/BAs in Computer Science, engineering or relevant field

3-5 years’ of proven experience as IT Technician or similar role

Thorough knowledge of computer systems and IT components

Excellent interpersonal, verbal, and written communication skills

Excellent diagnostic and problem-solving skills

Good knowledge of internet security and data privacy principles

Active Directory and Entra administration, including object and NTFS security management

Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)

Strong understanding of networks and experience with LAN/WAN networks

Ability to travel to remote locations as required

Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements

Must be able to work under pressure, to multi-task, and meet deadlines

Exceptional organizational and time-management skills

Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)