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Service Desk Technician - #2997

Wade Trim
Taylor, USA
Full-time
Senior Level
Hybrid
Discovered 1 months ago

Full Job Posting

  • Provide first-level Service Desk support for hardware, software, and connectivity issues.
  • Diagnose, troubleshoot, and resolve end-user technical problems.
  • Install, configure, and maintain computers, peripherals, and software.
  • Support workstation deployments, refreshes, lease returns, and hardware upgrades.
  • Manage user accounts, passwords, and basic access requests.
  • Escalate complex issues to the appropriate IT teams and track resolution progress.
  • Assist with server, network, VPN, and wireless connectivity troubleshooting.
  • Provide on-site and remote support for employees across multiple locations.
  • Support CADD applications, plotting systems, and engineering software tools.
  • Maintain accurate ticket updates, work logs, and technical documentation.
  • Create clear knowledge base articles and user-focused support documentation.
  • Assist with IT projects, technology rollouts, and equipment installations.
  • Support conference room, audio/visual, and collaboration technologies.
  • Travel between Wade Trim offices to provide hands-on technical support.
  • Follow IT security standards and promote cybersecurity best practices.
  • Participate in technical training and professional development opportunities.
  • Maintain a safe, organized, and professional work environment.
  • A high school diploma or equivalent is required
  • 5 years of related experience
  • Familiarity with personal computer hardware and software configurations
  • A+ and/or MCP certification is a plus
  • Attention to detail

• Customer Service Focus

  • Documentation
  • Proper follow-up skills
  • Ownership of issues end to end
  • Quick Learner in an emver changing environment
  • Wish to grow within the IT realm

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