Service Desk Support Analyst

At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.

Strong customer service and communication skills, with a professional and client-focused approach.

Solid understanding of Windows OS, Microsoft 365, and common business applications.

Ability to troubleshoot hardware and software issues effectively.

Familiarity with ITSM tools (e.g., ServiceNow, Remedy).

ITIL Foundation certification.

Previous experience in a Service Desk or IT support role within a professional services or financial environment.

Analytical thinking and problem-solving skills.

Ability to work under pressure and manage multiple priorities in a deadline-driven environment.

Collaborative team player with a proactive attitude.

Strong attention to detail and documentation accuracy.

Flexibility and adaptability to changing business needs.

Coverage between 08:00 and 18:00, with staggered shifts to ensure early and late support as required.

Straightforward : We provide clear, no-nonsense advice

Confident : Our guidance is backed by expertise and evidence

Pragmatic : We focus on practical solutions and tangible outcomes

Real : We are professional yet approachable, understanding the challenges our clients face

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.