Service Desk Representative Level1
Full Job Posting
Required Qualifications
- BTech, MCA, BCA, BCom(CS) is mandatory for the role.
- Must have 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support/Technical Support
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Responsibilities
- Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
- Addresses issues escalated from less experienced team members.
- Proactively informs manager about potential problems and suggests improvement actions.
- Reports on faulty master data.
- Advises less experienced team members on process and other deviations.
- Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
- Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
- Defines and recommends working practice and other process improvements.
- Ensures that established KPIs are achieved.
About Diebold Nixdorf
Provider of connected commerce and banking technology solutions.
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