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Service Desk Analyst
Simpson Thacher & Bartlett LLP
New York City, USA
Full-time
Junior · 2–4 years experience
Hybrid
Discovered Yesterday
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Key Skills for This Role
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Full Job Posting
SKILLS AND EXPERIENCE
- Required
- 2 to 4 years of relevant experience required.
- Ability to present information effectively verbally and in writing.
- Ability to communicate step-by-step procedures to users in a clear and concise manner.
- Basic math skills: addition, subtraction, multiplication, division.
- Working knowledge of Windows 11, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets, and laptops.
- Ability to effectively prioritize and plan work to meet deadlines in high pressure environment.
- Strong attention to detail, analytical and problem solving skills.
- Strong customer service skills.
- Ability to master functionality of new Firm applications quickly and effectively.
- PHYSICAL DEMANDS (REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS)
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Sitting: Remaining in the seated position, particularly for sustained periods of time
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
- Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
- Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
- Reaching: Extending hand(s) and arm(s) in any direction
Qualifications
- Required
- 2 to 4 years of relevant experience required.
- Ability to present information effectively verbally and in writing.
- Ability to communicate step-by-step procedures to users in a clear and concise manner.
- Basic math skills: addition, subtraction, multiplication, division.
- Working knowledge of Windows 11, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets, and laptops.
- Ability to effectively prioritize and plan work to meet deadlines in high pressure environment.
- Strong attention to detail, analytical and problem solving skills.
- Strong customer service skills.
- Ability to master functionality of new Firm applications quickly and effectively.
- PHYSICAL DEMANDS (REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS)
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Sitting: Remaining in the seated position, particularly for sustained periods of time
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
- Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
- Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
- Reaching: Extending hand(s) and arm(s) in any direction
About Simpson Thacher & Bartlett LLP
Legal Services2000 employeesFounded 1884
International law firm providing corporate and litigation counsel to companies, financial institutions, investors, nonprofits, and individuals.
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