Service Desk Analyst

We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it – Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk)

Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk

We are seeking a detail-oriented and proactive Service Desk Analyst to join our Lifetime Services team. The role focuses on first-line support activities, case management, user administration, and coordination with internal and external teams across a diverse client base.

You will play a key role in ensuring efficient handling of support requests, maintaining service quality, and supporting ongoing service operations across multiple regions and clients.

Perform case triage and assignment for incoming support requests

Raise, update, cancel, and resolve cases on behalf of customers where required

Carry out case updates based on input from Consultants or Service Delivery Managers

Update both internal and client tools with relevant case information

Support proposed case quality checks (e.g. case age, estimate approvals, exceeded estimates)

Manage portal user creation

Provide user access , including coordination with IT for license provisioning

Deliver user administration services

Monitor support mailbox and action requests accordingly

Coordinate with internal IT teams and stakeholders where dependencies exist (e.g. licensing, access provisioning)

Attend weekly, monthly and quarterly client reviews as required

Attend internal team meetings and contribute to service updates and actions

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.