Service Desk Analyst
Role Overview
Join Leeds Beckett University's centralised Digital Services team as a Service Desk Analyst.
The team delivers technology solutions supporting learning, teaching and the student experience.
The vacancy follows an internal promotion and seeks an experienced, enthusiastic analyst.
Key Skills for This Role
Full Job Posting
Role overview
Join Leeds Beckett University's centralised Digital Services team as a Service Desk Analyst.
The team delivers technology solutions supporting learning, teaching and the student experience.
The vacancy follows an internal promotion and seeks an experienced, enthusiastic analyst.
Responsibilities
- Provide technical support across IT and AV services.
- Contribute to projects and collaborate with colleagues and stakeholders.
- Support staff and students while helping deliver a strong customer experience.
Candidate requirements
- Bring a strong background in customer service and technical support in a complex enterprise environment.
- Have experience in a university or similarly large organisation.
- Have a good understanding of IT Service Management processes and excellent communication skills.
- Show enthusiasm for delivering exceptional customer service.
Benefits
- Benefits include pension schemes, holiday entitlement, flexible working opportunities, reduced study fees and subsidised fitness facilities.
Application
- The application closing date is 14 October 2026 at midnight.
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