Service Desk Analyst
Role Overview
First point of contact for IT questions and issues from employees in Cambridge and other company offices.
Resolve issues at first line where possible and ensure other issues reach the appropriate team.
Key Skills for This Role
Full Job Posting
Role overview
First point of contact for IT questions and issues from employees in Cambridge and other company offices.
Resolve issues at first line where possible and ensure other issues reach the appropriate team.
Workplace and employment
- The role is based in Cambridge and requires working in the office five days per week.
- Employment type is permanent.
Salary
- The stated salary range is £28,000 to £35,000; no pay cadence is specified.
Responsibilities
- Triage, log, and resolve incidents and requests; escalate to Service Desk Engineers, Infrastructure, or Security as needed.
- Support new-starter onboarding, configure end-user devices, and maintain IT equipment and documentation.
- Share learning with Technical Operations and help improve support processes.
- Spot issue patterns and trends and use those insights to help prevent problems.
Requirements
- Experience with Microsoft operating systems and applications, including Microsoft 365 productivity tools such as Word and Excel.
- Strong analytical and problem-solving skills, creative troubleshooting, and attention to detail.
- Clear communication with the ability to explain technical concepts to non-technical audiences.
- Able to manage multiple tasks under pressure, learn and use new technology, and suggest improvements.
About Redgate
Redgate develops solutions for data professionals managing data and databases.
The company describes its culture as based on trust, accountability, collaboration, respect, and fairness.
Benefits
- Offerings include a monthly wellbeing allowance, paid time off, learning and career development, and private health insurance.
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