Service Delivery Team Manager - Travel & Lifestyle | Riyadh

Overview

• ***Elevate the art of luxury service.
• Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele.*****Join us as our next Service Delivery Team Manager – Luxury Travel & Lifestyle Services**
• We are seeking a **strategic and hands-on leader** to oversee the delivery of **exceptional lifestyle services** for our **high-net-worth Arabic clientele**.
• This role is ideal for a **passionate service expert** with a strong background in **luxury hospitality, travel, and concierge services**.
• **What You’ll Do*** **Lead and develop** a high-performing team to deliver premium lifestyle experiences to Arabic **HNW members**.
• **Ensure service excellence**, proactively enhancing efficiency, quality, and member satisfaction.
• **Collaborate across global teams**, aligning service delivery with business objectives and industry trends.
• **Resolve high-level escalations**, ensuring swift, tailored solutions for our discerning clientele.
• **Drive continuous improvement**, refining processes to exceed member expectations.

What We’re Looking For

• We’re seeking a **strategic and hands-on leader** with a passion for **luxury lifestyle services** and a proven track record in **team leadership and service excellence**.
• The ideal candidate will have:
• **Expertise & Industry Insight*** Deep knowledge of **luxury lifestyle services**, including hospitality, travel, and premium experiences.
• Active awareness of **Arabic luxury markets**, ensuring service excellence and innovation.
• Ability to **bridge Proposition and Lifestyle teams**, setting and exceeding industry standards.
• **Leadership & Team Development*** Strong **people management skills**, leading high-performing teams across multiple locations.
• A **mentor and motivator**, driving engagement, growth, and professional excellence.
• **Cross-functional leadership experience**, ensuring alignment across global teams.
• **Service Excellence & Problem-Solving*** **Results-driven mindset**, focused on member satisfaction, efficiency, and SLAs.
• **Proactive problem solver**, identifying and resolving roadblocks to enhance service quality.
• **Expert in customer care**, confidently handling escalations and turning challenges into positive outcomes.
• **Collaboration & Communication*** **Professional Arabic & English language skills are essential**
• **Exceptional communication skills**, engaging stakeholders across all levels.
• **Collaborative and adaptable**, excelling in a fast-paced, evolving environment.
• This role is perfect for a **dynamic leader** who thrives in a **member-focused, high-performance environment**, committed to **innovation and continuous improvement**.
• This role is 100% office based!

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
• We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
• ***Rewards designed around you:***
• A **competitive salary** depending on experience, plus a performance-based bonus.
• **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• **Extra Rewards**. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• **Remote Working Holidays** - possibilities to Travel and Work anywhere in the world!
• **Employee Discounts.** Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and **inclusive Team**, with diversity at its core.
• Genuine **career opportunities** within a dynamic and international company.

Who We Are