Service Delivery Manager

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAbout the role%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAs a Service Delivery Manager, you will make an impact by leading your team to deliver agreed outcomes reliably, collaboratively and to a high standard. You will be a valued member of the Policy Value Stream team and work collaboratively with the Policy Stream Owner, business stakeholders, senior leaders and cross-functional teams.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EIn this role, you will:%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ELead and motivate the team to deliver planned outcomes on time and to the expected quality%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ETake ownership of delivery performance, risks and issues, and escalate appropriately%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure adherence to SLAs as agreed with the business%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EPartner with stakeholders across the value stream to align priorities and remove blockers%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECommunicate clearly with the team, stakeholders and senior leaders on progress and priorities%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFoster a collaborative, positive and accountable team culture%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWork model: Hybrid%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWe believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in the client or Cognizant office in Sydney, New South Wales. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EWhat you need to have to be considered%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESubstantial service delivery background, including leading or coordinating teams%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EProven ability to drive outcomes and hold yourself and others accountable%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong leadership skills, with a track record of taking ownership of results%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EPrior experience managing diverse, cross-functional teams across geographies%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EInsurance industry experience%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExcellent written and verbal communication skills%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECollaborative approach and a positive, solutions-focused attitude%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EThese will help you stand out%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExperience with Duck Creek or Guidewire%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWe’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.%3C/span%3E%3C/span%3E%3C/p%3E

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to [email protected]