Service Delivery Manager - IT Services

Responsibilities

• Provide the essential link between A&O IT Group and the client
• Develop and sustain excellent customer relationships
• Perform the role of primary point of contact for the assigned accounts.
• Manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
• Conduct service reviews and service development meetings at regular intervals with the client.
• Develop and widen relationships within the account.
• Engage and manage service partners both UK and International.
• Support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
• Ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
• Negotiate and manage any required amendments to contract.
• Effectively managing third party relationships
• Work with Project/ Transition management for the implementation of new business. Own and execute transitions of new business where the deliverables and scale are appropriate.
• Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
• Comply to company process and procedures and provide support in audits and quality assurance processes
• Essential skills:
• Experience in a Customer Facing account management role in the IT industry, providing high levels of service excellence
• Experience of IT Services
• Educated to Degree level
• Experience in managing 3rd parties / Supplier Management
• Good MS Office 365 skills – Word, Excel, Powerpoint
• Team player with excellent communication skills, verbal and written
• Proactivity, initiative and eager to progress
• Organised, able to manage time effectively and prioritise tasks.
• Flexible and adaptable to meet changing business demands and working environments.
• A&O IT Group
• As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.
• This role is subject to a post-offer Background Verification in accordance with the local country legislation.
• NO AGENCIES
• We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.