{bc}
Apply
workday

Service Delivery Manager - Infrastructure Operations, Workload Automation & Incident Response

Unisys
Pennsylvania, USA
Full-time
Manager · 2+ years experience
Remote
Discovered 3 days ago

Full Job Posting

Preferred Skills:

  • Hands-on knowledge of Control-M System Administration.
  • #LI-JV1
  • This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
  • Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
  • This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Qualifications

  • 2 years’ leadership experience

Responsibilities

  • Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services.
  • Ensure achievement of SLA, KPI, availability, quality and operational performance objectives.
  • Provide leadership during service-impacting incidents and escalations, ensuring the appropriate technical resources and stakeholders are engaged.
  • Drive operational accountability across technology teams and ensure issues are followed through to resolution.
  • Identify recurring operational issues and partner with engineering teams to implement permanent corrective actions.
  • Maintain appropriate staffing, skills, coverage, documentation and operational readiness across supported services.
  • Manage relationships with clients, internal stakeholders, technology partners and third-party suppliers.
  • Validate that staffing levels, skill levels and other resources align with contractual, financial and solution requirements.
  • Identify resource or capability gaps and document associated risks, mitigation plans and contingencies.
  • Provide leadership for the Incident Response Team, supporting first and second-level SRE and infrastructure operations.
  • Ensure effective monitoring, event management, incident triage, escalation, troubleshooting and service-restoration processes.
  • Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies.
  • Promote proactive operations by identifying repeat incidents, alert noise, manual activities and opportunities for improved monitoring and automation.
  • Partner with engineering and technology tower teams for complex incidents, problem management, root-cause analysis and continuous improvement.
  • Provide service delivery leadership for enterprise workload automation and job-scheduling platforms, including Control-M, AutoSys, Tivoli and other applicable workload automation technologies.
  • Apply a working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery.
  • Ensure workload automation incidents and failures are appropriately prioritized, investigated, escalated and communicated.
  • Work with technical teams to improve workload reliability and reduce repetitive manual intervention.
  • Support continuous improvement of workload automation processes, monitoring, support procedures and operational controls.
  • Champion an automation-first approach to operational service delivery.
  • Identify repetitive support activities, manual processes and recurring incidents that are candidates for automation.
  • Partner with engineering teams to develop and implement automation that reduces manual effort, improves service reliability and accelerates incident resolution.
  • Apply a working understanding of common infrastructure automation, scripting, orchestration and Infrastructure as Code concepts.
  • Track the operational benefits of automation initiatives and continuously identify additional opportunities for improvement.
  • Promote standardization, documentation, knowledge management and reusable operational processes across teams.
  • Review service performance, risks, resource needs and improvement opportunities with account and client stakeholders.
  • Support account management and bid teams by reviewing relevant service-delivery requirements, staffing assumptions, operational risks and solution dependencies when requested.
  • Participate in governance and service-review activities to maintain a shared understanding of operational expectations, performance and priorities.
  • You will be successful in this role if you have:
  • Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations.
  • Previous experience leading multidisciplinary technical or operations teams.
  • Demonstrated experience managing services in environments involving Windows, Linux, storage, backup and recovery, database and cloud technologies.
  • BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience 2 years’ leadership experience

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Unisys

Vulnerability Management Security Sr. Analyst

Bengaluru, IND

Discovered YesterdayFull-time

Night Shift L2 NOC Linux/Unix Systems Administrator

, USA

Discovered Yesterday

Monitoring Engineer

, USA

Discovered YesterdayFull-time

Senior Director, Data & AI

Blue Bell, USA

Discovered 3 days agoFull-time

Field Network Engineer - Northern England, North Midlands and Scotland

, GBR

Discovered 3 days agoFull-time

Field Engineer Technician - Memphis, TN

Memphis, USA

Discovered 3 days agoFull-time

Engineer-MS Teams Unified Communications

Hyderabad, IND

Discovered 3 days agoFull-time

Software Development Engineer in Test(SDET)

Hyderabad, IND

Discovered 3 days agoFull-time