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Service Delivery Manager

Clean Harbors
Fargo, USA
Full-time
Manager
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • Leadership experience
  • Intermediate computer skills
  • Excellent customer service skills
  • Excellent organization and attention to detail
  • Perform physical functions per job requirements
  • Successfully complete a background check, drug test, and physical, by position
  • Ability to travel overnight as needed

Preferred Qualifications:

  • Previous route driver experience
  • Previous dispatch/logistics experience
  • Clean Harbors is an equal opportunity employer.
  • Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] or 1-844-922-5547.
  • Clean Harbors is a Military & Veteran friendly company. Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making. Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. SK #LI-VD1
  • Clean Harbors is a Military & Veteran friendly company.
  • Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
  • Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
  • SK #LI-VD1

Responsibilities

  • Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
  • Train, develop, and manage sales and service route drivers
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
  • Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
  • Fulfill duties of route driver when s/he is absent
  • Provide field coaching and sales training to route drivers
  • Meet with customers periodically to discuss needs
  • Increase sales portfolio by identifying opportunities
  • Schedule services to prevent and resolve route issues and complaints
  • Ensure completion and organization of all mandated paperwork and files.
  • Follow all local, state (provincial) and federal compliance regulations and rules
  • Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
  • Safely observe all corporate operating guidelines and procedures
  • Observe all company environmental health and safety operating guidelines
  • Perform other duties as assigned

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