Service Delivery Manager

Role overview

Key responsibilities

• Manage end-to-end planned repairs delivery, productivity, performance and team supervision.
• Ensure health and safety compliance, conduct risk assessments and lead toolbox talks.
• Post-inspect completed work, checking quality and value for money, including efficient use of materials.
• Plan resources and workloads, coordinate priorities and maintain documented records through regular audits.
• Handle complaints and service breakdowns, and work with colleagues and stakeholders to meet customer expectations.

Skills and experience

• ILM membership qualification and NVQ Level 3 in a core trade, or currently undertaking the NVQ qualification.
• Recent experience in a similar role; building maintenance or facilities management experience is preferred.
• Working knowledge of health and safety legislation and experience meeting deadlines and prioritising workloads.
• Basic user of Microsoft Excel, Word and Outlook or similar.
• Full valid UK driving licence required for company business; a company van is provided.

Pay and hours

• Salary is £41,829 per annum, rising to £44,031 per annum after 12 months subject to satisfactory performance.
• 40 hours per week, 8:00am to 4:30pm.

Benefits

• 25 days annual leave, rising to a maximum of 30 days, plus public holidays; pension with employer contributions and life assurance.
• Employee advice service, cycle-to-work scheme, voluntary health plans, employee discounts, wellbeing support, recognition scheme and staff networks.

About Sanctuary