Service Delivery Manager
Skills
About This Role
Role Summary
We are seeking a Service Delivery Manager to lead end-to-end IT service delivery for a large enterprise
managed services engagement.
The role owns SLA performance, stakeholder relationships, and the operating
cadence of a multidisciplinary IT team across infrastructure, applications, and end-user services.
Key Responsibilities
Own service delivery against agreed SLAs/SLOs and report performance to senior stakeholders.
Lead the weekly/monthly governance cadence (operations review, change board, problem review).
Manage escalations across L1/L2/L3 layers and drive root-cause closure for major incidents.
Run capacity, demand, and resourcing plans; coordinate onboarding/transition of new resources.
Drive continuous service improvement (CSI) initiatives and quarterly service reviews.
Own the commercial health of the engagement: revenue, margin, travel/expense, and scope governance.
Champion ITIL v4 practices and ensure ITSM tool hygiene across the engagement.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or equivalent.
ITIL v4 Foundation certification (Intermediate / Strategic Leader preferred).
10+ years in IT services with at least 5 years managing enterprise service delivery.
Demonstrated SLA / contract management experience on multi-tower engagements.
Strong stakeholder management at senior leadership level; comfortable with steering committees.
Native or fluent Arabic AND professional English (written + spoken) — non-negotiable.
Currently in Qatar OR willing to relocate within 60 days.
Preferred / Nice To Have
PMP or PRINCE2 certification.
Prior experience delivering managed services in the GCC region.
Exposure to ServiceNow or BMC Helix as an ITSM platform.
Experience
overseeing 24x7 NOC and Service Desk operations.
Languages
Arabic (Native or Fluent) + English — Mandatory
Working pattern:
Business hours + on-call escalation
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
(GSD) IT Service Delivery Manager (Bangkok-based, relocation provided)
Agoda · Al Rayyan
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore
Skills
1 weeks ago
Apply Now↗Apply Now ↗(GSD) IT Service Delivery Manager (Bangkok-based, relocation provided)
Agoda · Doha
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore
Skills
1 weeks ago
Apply Now↗Apply Now ↗ServiceNow Technical Consultant – IT Workspace Service Delivery (WSD) (m/f/d)
Halian | Managed Services, Recruitment Agency & Contract Staffing · Doha
ServiceNow Technical Consultant – Workplace Service Delivery (WSD) Job Summary We are hiring a ServiceNow Technical Consultant with hands-on experience in Workplace Service Delivery (WSD) to support digital workplace tra
Skills
1 weeks ago
Apply Now↗Apply Now ↗Service Delivery Manager
ECCO Gulf Majorel Qatar · Doha
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements. Coordinate effectively with inter
Skills
1 weeks ago
Apply Now↗Apply Now ↗Service Delivery Manager
Byte Crew Technologies · Doha
Manage service delivery, drive continuous improvement, oversee escalations, and ensure ITIL practices while requiring a Bachelor's degree and ITIL v4 certification.
Skills
2 weeks ago
Apply Now↗Apply Now ↗Service Delivery Manager (Arabic Speaker)
PROZ TECHNOLOGIES · Doha
Hello, Greetings from Proztec Qatar! I hope everything is going well with you. JOB DESCRIPTION The Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required