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Service Delivery Manager
Alles begint met een thuis
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Service delivery managementService operationsTeam leadership and coachingService-level agreement managementPerformance metrics and service standardsClient and stakeholder relationship management
Role Overview
Oversee service operations, improve performance, and ensure service quality and customer satisfaction. The role includes managing teams and complex service requirements.
Key Skills for This Role
Service delivery managementService operationsTeam leadership and coachingService-level agreement managementPerformance metrics and service standardsClient and stakeholder relationship management
Full Job Posting
Role overview
Oversee service operations, improve performance, and ensure service quality and customer satisfaction. The role includes managing teams and complex service requirements.
Work arrangement
- Hybrid work arrangement in Dubai, United Arab Emirates.
Responsibilities
- Oversee daily service delivery activities to ensure operational efficiency and quality.
- Lead, coach, and support service teams to achieve performance targets.
- Build relationships with clients and internal stakeholders.
- Establish service standards, performance indicators, and improvement plans.
- Monitor SLAs, identify performance gaps, and resolve issues; coordinate with technical and operational teams on escalations.
- Analyze service performance, recommend process improvements, prepare management reports, and maintain accurate service documentation.
- Manage resources, operational priorities, and service delivery risks.
Qualifications
- Proven experience in service delivery, operations management, or client service leadership.
- Experience managing teams, performance metrics, and SLAs.
- Strong analytical, organizational, problem-solving, communication, negotiation, and stakeholder-management abilities.
- A related bachelor’s degree is preferred; familiarity with service management platforms and reporting tools is an advantage.
- Ability to manage multiple priorities in a fast-paced environment.
Employment type
- Part-time role.
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