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Service Delivery Manager
AQ AI Health App
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Service deliveryOperations managementLeadershipCommunicationStakeholder managementProblem-solving
Role Overview
The employer seeks a proactive, experienced Service Delivery Manager to oversee service operations, strengthen client relationships, and ensure consistent service quality.
The role is part-time and fully remote, with Dubai stated as the location.
Key Skills for This Role
Service deliveryOperations managementLeadershipCommunicationStakeholder managementProblem-solving
Full Job Posting
Role overview
The employer seeks a proactive, experienced Service Delivery Manager to oversee service operations, strengthen client relationships, and ensure consistent service quality.
The role is part-time and fully remote, with Dubai stated as the location.
Responsibilities
- Oversee service delivery and ensure agreed service standards are met.
- Monitor operational performance, service quality, and KPIs.
- Build relationships with clients and internal stakeholders.
- Identify service gaps and implement process improvements.
- Coordinate cross-functional teams to resolve operational issues.
- Prepare performance reports and recommend ways to improve customer satisfaction.
Qualifications
- 3+ years in service delivery, operations management, or a related field is preferred.
- Strong leadership, communication, and stakeholder management skills.
- Excellent organizational and problem-solving abilities.
- Experience monitoring KPIs, service standards, and performance reports.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Professional development and career advancement opportunities.
- Collaborative, performance-focused working environment.
- Opportunity to improve service quality and operational efficiency.
- Flexible working arrangements are subject to business requirements.
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