Service Delivery Manager

Role overview

Work arrangement

• The description specifies a fully remote work arrangement and lists Dubai, United Arab Emirates as the location.
• Flexible working arrangements are subject to business requirements.

Employment type

• The description identifies the role as part-time.

Responsibilities

• Manage daily service delivery operations and ensure service commitments are met.
• Monitor service performance, quality standards, and KPIs.
• Build relationships with clients, stakeholders, and internal departments.
• Lead cross-functional teams to resolve service issues and improve operational efficiency.
• Identify service gaps and implement process improvement strategies.
• Prepare performance reports and communicate service updates to management.
• Manage resources, service schedules, and operational priorities.

Qualifications

• Three or more years of experience in service delivery, operations management, or a related field is preferred.
• Strong leadership, communication, and stakeholder management skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Experience with performance monitoring, reporting, and process improvement.
• Proficiency in Microsoft Office and relevant service management tools.
• Ability to manage multiple priorities in a fast-paced environment.

Why join

• Professional growth and career advancement opportunities.
• Collaborative, performance-driven working environment.
• Opportunity to influence service quality and operational success.