Service Delivery Manager
Role Overview
The role oversees service operations, enhances delivery standards, and builds relationships with clients and internal stakeholders.
The employer seeks someone who can coordinate teams, manage service expectations, resolve operational challenges, and deliver consistent outcomes.
Key Skills for This Role
Full Job Posting
Role overview
The role oversees service operations, enhances delivery standards, and builds relationships with clients and internal stakeholders.
The employer seeks someone who can coordinate teams, manage service expectations, resolve operational challenges, and deliver consistent outcomes.
Work arrangement
- The posting states on-site or hybrid work, depending on operational requirements.
Responsibilities
- Oversee daily service delivery to meet agreed standards and business objectives.
- Monitor SLAs, KPIs, and operational performance.
- Coordinate teams and resources for efficient workflows and timely resolution.
- Manage escalations, identify root causes, and implement corrective actions.
- Communicate with clients, stakeholders, and service teams.
- Identify improvement opportunities and enhance processes.
- Prepare performance reports, operational updates, and service review documentation.
- Manage risks, support compliance, maintain service continuity, and coach team members in accountability and continuous improvement.
Qualifications
- Relevant experience in service delivery, operations management, client services, or a related field.
- Strong leadership, organizational, and stakeholder management skills; experience monitoring SLAs, KPIs, and service metrics.
- Excellent communication, negotiation, and problem-solving abilities; ability to manage competing priorities and make operational decisions.
- Familiarity with service management platforms and reporting tools is an advantage.
- ITIL or relevant service management certification is beneficial, particularly for IT service delivery.
Role opportunities
- The posting highlights cross-functional collaboration, influence on service quality and customer satisfaction, ownership of improvement initiatives, and professional development.
Application note
- Applicants are asked to include relevant service delivery experience, leadership achievements, skills, and availability. The posting requests current UAE visa status and preferred work arrangement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career