Service Delivery Leader

Riyadh, Riyadh Region, Saudi Arabia Global Customer Services Ref ID: JR-017262

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.

We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.

Here, everyone has a voice, and every idea counts.

If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.

This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.

We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.

If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact.

Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

You will be part of a culture that values trust, accountability, and shared success where your work truly matters.**Job Summary**

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.

We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.

Here, everyone has a voice, and every idea counts.

If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.

This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.

We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.

If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact.

Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer.

In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products.

We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products.

In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

Your Impact Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers

Operate as primary point of contact for multiple product lines supporting the customer journey Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security Customer Impact

Own customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer’s tech environment Understands Customer Security Priorities and is able to translate it to Success Plans Partnership

Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals

Partner with Post-Sales teams as Professional Services , Customer Success & Support Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

***Your Experience***

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements

Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security / DevSecOps / Network Security / Security Operations

Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolution

Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Bonus - Client-focused program management

Bonus - Skilled in customer success software (i.e.

Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%

This role requires a fluent level of English and Arabic languages.

***Applicants must be based in Saudi Arabia and be eligible for existing IQAMA VISA Transfer or be Saudi National or member of GCC countries.***

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.

It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability.

If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes