Service Delivery Engineer - Offer Optimization and Revenue Management

About Sabre

Position description

Responsibilities

• Deliver implementations from project kickoff and business process assessment through transition to customer care.
• Learn application interfaces and business processes, then train airline analysts to support adoption.
• Work with Operations Research teams to deploy and fine-tune dynamic pricing and offer optimization models.
• Attend onsite customer meetings when required and help teams understand customer processes and requirements.
• Share customer best practices with Solution Management to improve products and solutions.
• Coordinate with project managers, account managers, implementation, and development teams on delivery and issue resolution.
• Lead data gathering before implementation and data validation throughout solution delivery.
• Connect developers, architects, designers, and customers; support customer-care maintenance requests.
• Mentor or train new business analysts and contribute to RFPs, work orders, and implementation cost definition.
• Travel 20–30% of the time.

Required experience and skills

• Knowledge of the airline Offer Order ecosystem or relevant similar experience, and airline offer optimization and management.
• Three or more years in airline revenue management or pricing models using LegSeg, O&D solutions, or similar experience.
• Strong data analysis and demonstrated modeling skills applied to travel problems.
• Experience with dynamic pricing, competitive benchmarking, offer optimization, and revenue management applications.
• Understanding of experimentation frameworks and model outputs for airline business use cases.
• Working knowledge of database concepts, SQL, and NoSQL databases.
• Experience with at least one travel distribution or reservation system: Sabre, Galileo, or Amadeus.
• Proficient written and oral English; a second language is an advantage.
• Must be willing to travel 20–30% of the time.

Preferred and desired technical skills

• Forecasting and optimization techniques are an advantage.
• Microsoft Word, advanced Excel, and PowerPoint are listed technical skills.
• SQL Developer, Compass or Studio 3T, or equivalent tools; R or Python; VBA; Google BigQuery; MongoDB; UNIX; and Windows are listed tools or platforms.
• C++ and Java are desired but not required.
• A bachelor's degree or equivalent technical experience is strongly desired.