indeed
Service Delivery Coordinator - NDIS
Enabling Pathways
Cairns, AUS
Full-time
Onsite
Discovered 1 weeks ago
Disability servicesCare coordinationNDIS framework and compliancePerson-centred practiceParticipant support planningRoster and schedule coordination
Role Overview
Full-time, on-site Service Delivery Coordinator role in Cairns, Queensland.
Coordinate responsive, compliant and sustainable disability supports across Community Access, Supported Independent Living and Specialist Disability Accommodation.
Key Skills for This Role
Disability servicesCare coordinationNDIS framework and compliancePerson-centred practiceParticipant support planningRoster and schedule coordination
Full Job Posting
Role overview
Full-time, on-site Service Delivery Coordinator role in Cairns, Queensland.
Coordinate responsive, compliant and sustainable disability supports across Community Access, Supported Independent Living and Specialist Disability Accommodation.
Participant relationships and coordination
- Build respectful relationships and act as a key contact for participants and their support networks.
- Coordinate intake, onboarding, service agreements, support planning and transitions.
- Monitor wellbeing and satisfaction, advocate for participant rights and goals, and visit participants and SIL properties to review support quality.
- Liaise with support coordinators, healthcare providers and other professionals to promote continuity of care.
Staff and operations
- Support Disability Support Workers and coordinate rosters, shift coverage and support schedules.
- Review timesheets and hours worked to help ensure accurate, timely payroll processing.
- Identify training needs and coordinate training with clinical teams and other providers.
- Maintain support plans, risk assessments, participant records, and medication and health documentation.
- Monitor incidents and changing needs, arrange escalation and follow-up, and oversee implementation of plans and procedures.
- Coordinate services under NDIS requirements, organisational policies, award conditions and NDIS pricing arrangements.
- Monitor costs, rosters and overtime, and contribute to quality improvement, audits and operational processes.
- Respond to urgent service-delivery issues and participate in after-hours escalation as required.
About you
- Relevant qualification in disability, individual support, community services, healthcare or related field, or equivalent relevant experience.
- Experience in disability services, care coordination, community services, healthcare or a related field is sought; transferable experience is welcomed.
- Strong communication, relationship-building, organisation, problem-solving and professional judgement.
- Understanding of person-centred practice, participant rights, privacy and safeguarding; NDIS familiarity or willingness to learn.
- Confidence with digital systems and Microsoft Office; VisualCare or similar software experience is advantageous.
Mandatory requirements
- Current Queensland Open Driver's License, Queensland Blue Card and NDIS Workers Screening Yellow Card.
- Current First Aid HLTAID011 and CPR HLTAID009 certificates.
- National Police check less than six months old and completed NDIS Orientation Module.
- Willingness to undertake additional training relevant to participant needs and the role.
- Commitment to privacy, confidentiality, cultural awareness and professional conduct.
Benefits
- Competitive remuneration and eligible salary packaging options.
- Employee benefits, wellbeing resources, Employee Assistance Program and professional development opportunities.
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