Service Delivery Co-ordinator
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Key skills for this role
About the Role
The role involves managing service delivery, ensuring communication, and overseeing networking projects while requiring a degree in telecommunications and project management cer.
Key Skills for This Role
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Overview
We are the Intelligent Internet Platform.
We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne.
Expereo believes in the power of Internet connectivity.
As the world's largest provider of managed internet, SD WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
Service Delivery Co-ordinator
will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.
The Responsibilities
- Here are how your day-to-day responsibilities of the role will look like, but are not limited to:
- Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
- Responsible for end-to-end service delivery of networking projects for global customers.
- An effective communicator with excellent relationship building & interpersonal skills
- Meet the end-to-end Project timelines by ensuring the on-time delivery
- Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
- Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
- Order prioritization and ensuring priority is respected during RFC delivery phase
- Management of the delivery plan at the project level & planning until the last site delivery
- Manage the interface between internal resources and the customer.
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