indeed

Service Delivery and Systems Manager

Victorian Government - Department of Families, Fairness, and Housing

Victoria, AUS

Full-time

Onsite

Discovered 1 months ago

Service delivery managementCall centre operationsTeam leadershipKPI monitoring and reportingData analysisPerformance reporting

Full Job Posting

Lead Team Managers delivering Housing Call Centre performance strategies and new business initiatives.

Oversee call centre operations and teams supporting the Victorian Housing Register, bond loans, maintenance requests and community housing.

Manage staff, KPIs, centre targets, stakeholder relationships, IT and administrative functions across the Housing Call Centre.
Manage systems for monitoring and reporting KPI outcomes, and analyze data to provide feedback that improves client service outcomes.
Compile the monthly Call Centre performance report.
Assist with housing IT system product testing and contribute to leadership decisions and departmental strategies.

An NDIS Worker Screening Clearance is required before commencing in the role.
Applicants are asked to provide a CV and cover letter of up to two pages addressing suitability against the key selection criteria.

Preferred candidates may undergo pre-employment screening, including a national police check and misconduct screening.

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